Location: Beterverwagting

Job Overview

We are seeking a professional, friendly, and customer-focused individual to join our team as a Customer Service Representative (CSR). The successful candidate will be responsible for providing excellent customer service, responding to customer inquiries, resolving concerns, and ensuring a positive experience for every customer.

Key Responsibilities

• Serve as the first point of contact for customers and provide professional, courteous assistance.
• Respond to customer inquiries via phone, email, social media, and in person.
• Provide accurate information about products, services, pricing, availability, and company policies.
• Process and follow up on customer requests, orders, and complaints.
• Resolve customer concerns efficiently and escalate complex issues to the appropriate department or supervisor.
• Maintain accurate and up-to-date customer records.
• Follow up with customers to ensure their concerns or requests have been properly addressed.
• Liaise with internal departments to ensure customer needs are met in a timely manner.
• Assist with preparing customer service reports and maintaining relevant documentation.
• Identify recurring customer concerns and provide feedback to management.
• Maintain a professional and positive attitude when dealing with customers.
• Perform other duties as assigned by the Supervisor or Manager.

Requirements

• High school diploma or equivalent.
• Previous experience in customer service or a related field is an asset.
• Excellent verbal and written communication skills.
• Strong interpersonal and problem-solving skills.
• Good computer skills and proficiency in Microsoft Office.
• Strong organizational and time-management skills.
• Ability to multitask and work effectively in a fast-paced environment.
• Excellent attention to detail.
• Professional appearance and attitude.
• Ability to work independently and as part of a team.
• Must be reliable, punctual, and customer-focused.

The Ideal Candidate

We are looking for someone who is:

✔ Friendly and approachable
✔ Professional and dependable
✔ An excellent communicator
✔ Patient and solution-oriented
✔ Organized and detail-oriented
✔ A strong team player

How to Apply

Interested candidates are invited to submit their CV and a brief cover letter to:

Email: [email protected]

Deadline: August 27, 2026

Please use “Customer Service Representative Application” as the subject of your email.

Only shortlisted candidates will be contacted.